HOW IS QUEENSLAND COUNTRY BANK STADIUM REDUCING RISK?
Extra cleaning and sanitisation pre, during and post event with a focus on high traffic areas like hand-rails
Increased health and hygiene signage
Patrons displaying COVID-19 symptoms (cough, sore throat, shortness in breath) will not be permitted
Socially-distanced ‘checkerboard’ seating plans (with groups of patrons to be seated in alternate rows, socially distanced from other groups)
Segmented seating zones (with dedicated staff, food and beverage and amenities to reduce contact and congestion points)
Cashless payments for food and beverage purchase
Some activations such as player autographs and amusements will be paused to ensure social distancing requirements are met
Ticketing system which supports contact tracing
WHAT CAN I DO TO ENSURE A SUCCESSFUL RETURN?
Social distance yourself from others
Follow signage, sit in your designated seat and follow the advice of staff
Wash your hands or use sanitiser regularly
Cough or sneeze into your elbow and dispose of tissues responsibly
Stay home if you feel unwell or have been in contact with someone who has felt unwell in the past 2 weeks
Download and use the COVID Safe App
IS PUBLIC TRANSPORT STILL AVAILABLE?
Check the Whats On page for event specific public transport information.
AM I ABLE TO PARK AT THE VENUE?
Check the Whats On page for event specific parking information.
HAVE THERE BEEN ANY CHANGES TO THE CONDITIONS OF ENTRY?
The venue’s conditions of entry have changed to reflect the covid environment. Ticket holders will not be able to enter the venue if they:
Display any COVID-19 symptoms (cough, sore throat, shortness of breath)
Have returned from overseas in the last 14 days
Been in close contact with a confirmed case of COVID-19 (coronavirus) in the last 14 days?
The Queensland Country Bank Stadium conditions of entry can be found here including permitted and prohibited items.
CAN WE USE OUR COWBOYS MEMBERSHIP CARD TO ENTER THE VENUE?
No, all NQ Cowboys Membership cards have been deactivated for this event and you will need to use the new ticket issued to your mobile phone by the membership team.
HOW DO I USE MY MOBILE PHONE TO ENTER THE VENUE?
Your mobile ticket will have a QR code which can be scanned at the turnstiles or entry like a paper ticket. Please download your ticket prior to arriving at the venue and have it ready to as you approach the entry. The background light on your mobile phone should be turned up high to make it easier for your ticket to be scanned.
HOW DO I FIND MY GATE/SEAT INFORMATION?
Ticket holders are encourage to download their ticket prior to arrival which allows you to find 4 bits of key information;
Gate – Enter via this gate to ensure the shortest possible route to your seat.
Aisle – The aisle directs you to the set of stairs you need to access to get to your seats. Please don’t confuse the BAY reference with your AISLE reference.
Row – The row your seats are located in
Seat – The number of your seats
CAN I BRING MY BAG INTO THE VENUE?
Yes however your bag needs to be smaller than an A3 piece of paper. The stadium also encourages patrons to leave all bags at home where possible to ensure a speedy entry into the venue.
CAN I CLOAK ITEMS?
Under the venue’s COVID Safe Plan, cloaking rooms will not be operating until further notice.
CAN I STILL BUY FOOD AND DRINKS AT QUEENSLAND COUNTRY BANK STADIUM?
Food and drinks will still be available to purchase at the game, though a limited menu will be available to reduce queue times.
All food and drinks must be consumed in your seat. Patrons will not be able to linger on concourses or remain standing whilst consuming food or beverages.
WILL YOU BE ACCEPTING CASH?
The food and beverage outlets will be running a cashless operation for this event. All outlets will be accepting card payments only.
WHY AREN’T THE WATER BUBBLERS IN USE?
Due to the touch points and communal nature of the bubblers, it is a condition under the venue COVID Safe Plan that water points aren’t accessible. Under the venue’s terms and conditions, fans are allowed to bring sealed bottles of water up to 1.25L into the venue.
CAN I PURCHASE MERCHANDISE AT THE VENUE?
Under the venue’s COVID Safe Plan, merchandise is unfortunately unable to be sold for this event.
Cowboys merchandise is still available to purchase online or via the Cowboys Leagues Club Store.
CAN I LEAVE THE VENUE TO SMOKE?
There will be no passouts available, to reduce the movement of people around the venue. Once you leave the venue, you will be unable to return.