Crowds to be welcomed back to Queensland Country Bank Stadium

Crowds to be welcomed back to Queensland Country Bank Stadium

3/07/2020

Queensland Country Bank Stadium continues to work closely with Queensland Health and the North Queensland Cowboys in refining and implementing our COVID-Safe plan to safely return fans to the stadium.

While we are eager to welcome you back to Queensland Country bank Stadium, due to the change conditions under COVID-19, we ask that you read and understand the important information below.
 

SQ-Health-Precautions-1920x480.png

 

COVID-SAFE EVENT FREQUENTLY ASKED QUESTIONS

Please check with the North Queensland Toyota Cowboys directly for more information around how tickets will be allocated.
NOTE: There will be no public tickets sold for this event.

  • Extra cleaning and sanitisation pre, during and post event with a focus on high traffic areas like hand-rails

  • Increased health and hygiene signage

  • Patrons displaying COVID-19 symptoms (cough, sore throat, shortness in breath) will not be permitted

  • Socially-distanced ‘checkerboard’ seating plans (with groups of patrons to be seated in alternate rows, socially distanced from other groups)

  • Segmented seating zones (with dedicated staff, food and beverage and amenities to reduce contact and congestion points)

  • Cashless payments for food and beverage purchase

  • Some activations such as player autographs and amusements will be paused to ensure social distancing requirements are met

  • Ticketing system which supports contact tracing

  • Social distance, with 1.5m between yourself and others

  • Follow signage, sit in your designated seat and follow the advice of staff

  • Wash your hands or use sanitiser regularly

  • Cough or sneeze into your elbow and dispose of tissues responsibly

  • Stay home if you feel unwell or have been in contact with someone who has felt unwell in the past 2 weeks

  • Download and use the COVID Safe App

update: 29/06/2020 - Public Transport TBC shortly

Ticket holders are encouraged to make use of available parking in the town centre. Townsville City Council have advised that local area traffic restrictions will not be activated for this event. Free public parking is also available in the Dean Park Car Park on a first come, first serve basis.

There is no public parking available at the venue.

The venue’s conditions of entry have changed to reflect the covid environment. Ticket holders will not be able to enter the venue if they:

  • Display any COVID-19 symptoms (cough, sore throat, shortness of breath)

  • Have returned from overseas in the last 14 days

  • Been in close contact with a confirmed case of COVID-19 (coronavirus) in the last 14 days?
     

 The Queensland Country Bank Stadium conditions of entry can be found here including permitted and prohibited items.

 

No, all Cowboys Membership cards have been deactivated for this event and you will need to use the new ticket issued to your mobile phone by the membership team.

Your mobile ticket will have a bar code which can be scanned at the turnstiles or entry like a paper ticket. Please download your ticket prior to arriving at the venue and have it ready as you approach the entry. The background light on your mobile phone should be turned up high to make it easier for your ticket to be scanned and 'DARK Mode' should be switched off.

DARK Mode is normally a setting chosen to conserve phone battery life reversing all the light coloured backgrounds of your screen to dark and text to white.

Yes however your bag needs to be smaller than an A3 piece of paper. The stadium also encourages patrons to leave all bags at home where possible to ensure a speedy entry into the venue.

Under the venue’s COVID Safe Plan, cloaking rooms will not be operating at this event.

Food and drinks will still be available to purchase at the game, though a limited menu will be available to reduce queue times.
 
All food and drinks must be consumed in your seat. Patrons will not be able to linger on concourses or remain standing whilst consuming food or beverages.

The food and beverage outlets will be running a cashless operation for this event.
All outlets will be accepting card payments only.

Due to the touch points and communal nature of the bubblers, it is a condition under the venue COVID Safe Plan that water points aren’t accessible. Under the venue’s terms and conditions, fans are allowed to bring sealed bottles of water up to 1.25L into the venue.

Under the venue’s COVID Safe Plan, merchandise is unfortunately unable to be sold for this event. Cowboys merchandise is still available to purchase online or via the Cowboys Leagues Club Store.

There will be no passouts available for this event, to reduce the movement of people around the venue. Once you leave the venue, you will be unable to return.