At Queensland Country Bank Stadium we are committed to delivering fair and equitable access and experiences to all our events for all patrons. This includes providing services for people with various levels of disability; inclusive of those with hearing impairments and those in wheelchairs.
ACCESSIBLE SEATING AND TICKETS
We want everyone to have a great experience at Queensland Country Bank Stadium. All accessible seating has a clear path from your entry gate to your seat, with customer service staff available to help you find your way.
Tickets for accessible and enhanced seating (for those who need additional space) can be purchased directly through Ticketmaster by those who have a wheelchair, companion card or special needs requirements*.
Contact Ticketmaster’s Accessible Seating Line to arrange:
Phone: 1300 446 925
*Please note you may be asked for permit numbers or the like to confirm your requirement for these seats.
ACCESSIBLE CAR PARKING
On event days, a limited amount of parking is available in the venues Car Park 1 (off Pride Close) for holders of Queensland Disability Parking Permits and Australian Disability Parking Permits.
For NQ Cowboys members; please contact the NQ Cowboys Membership team to discuss your requirements and availabilities.
For NQ Cowboys General Public ticket holders and KISS concert attendees, please complete the Accessible Parking Application Form.
ACCESSIBLE DROP OFF
There is a dedicated accessibility set-down/pick-up zone suitable for maxi-taxi's and cars carrying people with a disability. This is located on Pride Close, and is immediately in front of the venue's Gate D/E entrance.
ACCESSIBLE PUBLIC TRANSPORT
The venue's FREE park and ride offers wheelchair and accessibility friendly buses. More information can be seen on the Transport & Parking tab of each event in regards to specific timings for the event you wish to travel too.
ALS HEARING AUGMENTATION
Queensland Country Bank Stadium is serviced by an ALS hearing augmentation system. Please speak with Ticket Box Office staff or Corporate Area Staff for more information.
Gates and Entrances – Gate A (the northern entry) has an accessible ramp into the stadium which provides patrons with 360° access around the Level 1 concourse; where food, toilets and other amenities are located. Gate E has access from the gate entry to the Level 1 concourse; and Gate G (corporate and non-event day function entry) has lift access from Ground Floor entry up to each level of the Western Grandstand.
Check your ticket to locate the best entry point for your seat.
Please note: For events such as concerts, gate loading requirements may change – please contact us if you have any questions.
Toilets - accessible toilets are located throughout the stadium. In general public areas these are accessed from the Level 1 concourse. Corporate guests have accessible toilets within most corporate spaces also.
CHANGING PLACES FACILITY
Queensland Country Bank Stadium has an accredited Changing Places Facility. It is located on the North West corner of the Level 1 concourse (near Aisle 111) and includes a full-sized change table, ceiling hoist and shower.
This facility is available 24/7.
If you require vehicle access; approach the venue from the South on Pride Close, go through the round-about and you will approach a yellow intercom. Press venue management on the intercom and you will be buzzed into the stadium precinct. The venue representative will advise you where you are able to park on each occasion (subject to event bump in/out requirements).
During business hours, make your way to the Gate G Venue Management Office where a member of the venue management team will assist you in accessing the Changing Place facility. Outside of business hours, make your way to the Gate G Venue Management Office (via the intercom on the left hand side of the Venue Management door) and our afterhours security will meet you and assist you into the venue.
More information can also be found on the Changing Places website.
⤓ Adult hoist information pack download - Handicare C-450
⤓ Adult change table information pack download - Astor Bannerman CTe2
Still got a question about accessibility at Queensland Country Bank Stadium? Contact Us!