At Queensland Country Bank Stadium we are committed to delivering fair and equitable access and experiences to all our events for all patrons. This includes providing services for people with various levels of disability; inclusive of those with hearing impairments and those in wheelchairs.
Accessible Seating and Tickets
We want everyone to have a great experience at Queensland Country Bank Stadium. All accessible seating has a clear path from your entry gate to your seat, with customer service staff available to help you find your way.
Tickets for accessible and enhances amenity seating (for those who need additional space) can be purchased directly through Ticketmaster by those who have a wheelchair, companion card or special needs requirements*.
Contact Ticketmaster’s Accessible Seating Line to arrange:
Phone: 1300 446 925
Queensland Country Bank Stadium is serviced by an ALS hearing augmentation system.
*Please note you may be asked for permit numbers or the like to confirm your requirement for these seats.
Accessible Car Parking and Drop Off Options
People in wheelchairs – on site wheelchair parking in Stadium Carpark 1 can be pre-booked by contacting the Stadium team or filling out our wheelchair parking request form here.
Please note: you will be required to have purchased an accessible seating ticket in order to book this parking. These car parks are strictly limited and not guaranteed with your ticket purchase.
Accessibility drop off – the is a dedicated accessibility zone for drop off and pick up on Pride Close immediately in front of the Stadium’s southern entrance.
People with other mobility issues – patrons with mobility issues (e.g. those who can walk short distances) are encouraged to park at the Townsville Showground Park ‘n’ Ride and catch the accessible shuttle buses directly to the front of the stadium.
All accessible transport options will have dedicated support staff to assist patrons
Gates and entrances – Gate A (the northern entry) has an accessible ramp into the stadium which provides patrons with 360° access around Level 1 where food, toilets and other amenities are located. Gate E(southern entrance) and Gate G (western entry/ corporate and event day function entrance) have lift access to Level 1.
Check your ticket to locate the best entry point for your seat.
Please note: For events such as concerts, gate loading requirements may change – please contact us if you have any questions.
Toilets and changing facilities - accessible toilets are located throughout the stadium. In general public areas these are accessed from Level 1, however accessible toilets are available for guests in the corporate areas also.
An accredited Changing Places facility is located on the North West corner of Level 1 and includes a full-sized change table, ceiling hoist and shower.
Still got a question about accessibility at Queensland Country Bank Stadium? Contact Us!