HOW DO I GET TICKETS?
Please check in with the North Queensland Toyota Cowboys directly for more information regarding 2021 membership and corporate allocations.
General Public tickets will be available via Ticketmaster in early 2021 – date to be confirmed.
HOW IS QUEENSLAND COUNTRY BANK STADIUM REDUCING RISK?
Extra cleaning and sanitisation pre, during and post event with a focus on high traffic areas like hand-rails
Increased health and hygiene signage
Patrons displaying COVID-19 symptoms (cough, sore throat, shortness in breath) will not be permitted
Segmented seating zones (with dedicated staff, food and beverage and amenities to reduce contact and congestion points)
Cashless payments for food and beverage purchase
Ticketing system which supports contact tracing
WHAT CAN I DO TO ENSURE THIS IS SUCCESSFUL?
Social distance and wear a mask
Follow signage, sit in your designated seat and follow the advice of staff
Wash your hands or use sanitiser regularly
Cough or sneeze into your elbow and dispose of tissues responsibly
Stay home if you feel unwell or have been in contact with someone who has felt unwell in the past 2 weeks
Download and use the COVID Safe App
IS PUBLIC TRANSPORT STILL AVAILABLE?
Information regarding public transport is still being finalised for the 2021 season.
AM I ABLE TO PARK AT THE VENUE?
HAVE THERE BEEN ANY CHANGES TO THE CONDITIONS OF ENTRY?
The venue’s conditions of entry have changed to reflect the covid environment. Ticket holders will not be able to enter the venue if they:
Display any COVID-19 symptoms (cough, sore throat, shortness of breath)
Have returned from overseas in the last 14 days
Been in close contact with a confirmed case of COVID-19 (coronavirus) in the last 14 days?
The Queensland Country Bank Stadium conditions of entry can be found here including permitted and prohibited items.
HOW DO I USE MY MOBILE PHONE TO ENTER THE VENUE?
Your mobile ticket will have a QR code which can be scanned at the turnstiles for entry like a paper ticket. Please download your ticket prior to arriving at the venue and have it ready to as you approach the entry. The background light on your mobile phone should be turned up high to make it easier for your ticket to be scanned.
HOW DO I FIND MY GATE/SEAT INFORMATION?
Ticket holders are encourage to download their ticket prior to arrival which allows you to find 4 pieces of key information;
Gate – Enter via this gate to ensure the shortest possible route to your seat.
Aisle – The aisle directs you to the set of stairs you need to access to get to your seats.
Please don’t confuse the BAY reference with your AISLE reference.
Row – The row your seats are located in
Seat – The number of your seat/s
CAN I BRING MY BAG INTO THE VENUE?
Yes however your bag needs to be smaller than an A3 piece of paper. The stadium also encourages patrons to leave all bags at home where possible to ensure a speedy entry into the venue.
CAN I CLOAK ITEMS?
Under the venue’s COVID Safe Plan, cloaking rooms will not be operating at this event.
CAN I STILL BUY FOOD AND DRINKS AT QUEENSLAND COUNTRY BANK STADIUM?
Yes, all of your favourite food and drink will be available to purchase at the venue
WILL YOU BE ACCEPTING CASH?
The food and beverage outlets will be running a cashless operation for this event. All outlets will be accepting card payments only.
CAN I LEAVE THE VENUE TO SMOKE?
Yes; there will passouts available for this event, patrons will be required to exit through the pass out gate and re-enter through the turnstiles.
Stadiums Queensland, working in consultation with Queensland Health authorities, prioritises the health and safety of attendees to Queensland Country Bank Stadium. Patrons will be denied entry to Queensland Country Bank Stadium should they have or show symptoms that may place persons at risk or endanger or impact on public health.
By purchasing or accepting Tickets to a Queensland Country Bank Stadium event, Patrons acknowledge that, even with control measures in place at Queensland Country Bank Stadium , there remains an unquantifiable risk of transmission of viral illness including COVID-19.
By attending Queensland Country Bank Stadium, Patrons acknowledge that they have considered those risks and their own personal circumstances, including any health condition or vulnerability that Patrons may have, and the circumstances of persons with whom Patrons will be in close contact following attendance at Queensland Country Bank Stadium.
Patrons acknowledge that, for a small number of people, COVID-19 has very serious health consequences. Stadiums Queensland expressly relies on Patrons to bring this health issue waiver to the attention of any guest(s) of the Patron. Stadiums Queensland will rely on this health issue waiver and proceed on the basis that all Patrons acknowledge and accept these risks to enter Queensland Country Bank Stadium.
Stadiums Queensland strongly recommends that Patrons install the Australian Government COVIDSafe App on your mobile device, with Bluetooth activated prior to entering the venue.
Patrons who do not comply with any directions of Management to comply with any health directions issued by the Queensland Government Chief Health Officer in regards to COVID-19, may be committing an offence and may be evicted from Queensland Country Bank Stadium.
GENERAL TERMS AND CONDITIONS
Stadiums Queensland is collecting your personal information on CCTV in and around the event precinct for the purpose of venue security and public safety. Footage may be provided to the Queensland Police Service. All personal information is handled in accordance with the Information Privacy Act 2009. Our Privacy Statement can be viewed here.
Patrons, bags and other items may be subject to inspection and Patrons may be searched on entry. Patrons who refuse inspections or searches may be denied entry to the Stadium.
Unauthorised persons are prohibited from entering the Stadium field of play and any other area not accessible by the public.
Pass-outs may be issued at the discretion of Stadium management.
Patrons are not permitted to transmit, broadcast, sell, license or otherwise publish, disseminate or reproduce any recordings (including, without limitation, photographic, video or sound recordings) of the event or match without the prior written approval of Stadium management. Such recordings may be confiscated or erased. Any recordings or recording devices which are confiscated will become the property of the Venue.
Patrons acknowledge that the Venue or the Hirer may use a Patron's image or likeness as part of any recording of the event or match.
Patrons assume all risk of any damage or loss (including property damage, personal injury, economic and consequential loss) however it arises at the Stadium. Patrons bring personal effects onto the premises at their own risk. Neither the Venue nor the Hirer will be responsible for any damage to or loss or theft of a customer’s personal property.
Persons under 12 years of age will not be permitted entry unless under the direct supervision of an adult 18 years of age or over.
The event or match may be cancelled, delayed or stopped due to dangerous situations, adverse weather or for any other cause beyond the Venue's control. Patrons may make a claim to the Hirer only for a replacement ticket if an event or match is rescheduled or for a refund of the face price of the ticket if the event is cancelled and not rescheduled.
The Hirer may add, withdraw or substitute competitors, teams or artists and/or vary advertised material, programmes, prices, seating arrangements, audience capacity, the venue or programme times without liability to the Hirer or to the Venue.
REFUSAL OF ENTRY
The right of admission is reserved. In particular, the Venue and the Hirer reserve the right to refuse entry to, or to remove from, the Stadium any persons who:
are drunk or disorderly or whose conduct is unlawful or offensive;
are not entitled to attend the event or match;
causes a disturbance or who refuses to comply with reasonable requests from the Venue or the Hirer;
in the opinion of Stadium management, are offensively attired or whose attire may cause a hazard or compromise safety;
refuse inspections or searches by security, stadium staff or police.
PROHIBITED ITEMS/ RESTRICTED ITEMS
Items which, in the opinion of Stadium management, have the potential to cause injury, nuisance or inconvenience to any other person will not be permitted into the Stadium.
Prohibited Items Include:
✘ Controlled, dangerous or illegal substances;
✘ Glass, cans including aerosols or metal containers of any style;
✘ Alcoholic beverages;
✘ Flares, fireworks, weapons, explosives, smoke bombs or other incendiary devices;
✘ Laser pens / pointers;
✘ Loud hailers;
✘ Guns, knives or other dangerous weapons;
✘ Professional standard cameras with detachable lenses over 300mm, video and/or audio recorders, commercial digital equipment, camera tripods and / or monopods;
✘ Confetti and shredded paper;
✘ Scooters, roller-skates, skateboards, push bikes, Segways or other unauthorised means of transportation;
✘ Animals (with the exception of certified service animals);
✘ Clothing, personal items, signs or flags displaying commercial, political, religious or offensive signage or logos (unless approved in writing prior to the event by the hirer);
✘ Deliveries from external caterers;
✘ Hard eskies larger than 40cm x 40cm x 40cm;
✘ Bags and items larger than an A3 piece of paper;
✘ Other items as determined by Stadium management that may cause injury or public nuisance.
Umbrellas are permitted to be brought into the Stadium however these must not be opened or raised in the seating bowl or on the internal concourses. We recommend patrons bring ponchos or rain jackets for use inside the venue.
Prams/Pushers - We encourage patrons to consider leaving their pram or pusher at home. However should you wish to bring your pram or pusher please note it cannot be in the seating bowl or in a walkway. Please note stairwells are not secured and patrons leave items in these locations at their own risk.
Flags/Banners – Stadium management acknowledges these are part of the atmosphere that is created for matches and events. Given this, the venue permits flags and banners to be brought into the venue and waved during appropriate times throughout the match under the following conditions:
The flag pole must be no greater than 1.5m in length and 2cm in diameter;
The banner has no language or imagery on it that could be deemed offensive to other patrons or players such as racial, sexual, political and/or personal statements, and must not conflict with hirer or venue sponsors;
The banner must not hinder other patrons' enjoyment of the event through obstruction of their view of the field or video replay screen;
The banner cannot cover any existing venue advertising or directional signage.
BAGS / CLOAKING
Personal backpacks and bags smaller than an A3 piece of paper are permitted into the Stadium. These should be stowed under your seat while seated.
Large items (defined as those larger than A3 piece of paper) which cannot be stowed away under a patron’s seat or which pose a capacity or safety issue (such as hard eskies or duffle bags) will not be allowed into the venue.
There are no cloaking facilities available at this event.
FOOD AND BEVERAGE
Patrons are not permitted to enter the venue with commercially packaged food or beverages. Patrons will be advised to dispose of such items or will have the items confiscated prior to entering the Stadium. Patrons are permitted to enter the venue with homemade food, sealed bottled water (up to 1.25L) and sealed juice in small cardboard containers (up to 250mL).
This does not apply to food or beverages required for patrons with special dietary requirements, provided that such food or beverages are not packaged in prohibited containers.
If you would like to bring a prohibited item for medical reasons, please contact us prior to attending the event.
|Permitted Food and Beverage Items
||Prohibited Food and Beverage Items
✔ Homemade Food in unmarked/non-branded containers and bags
✘ Flavoured milk
✔ Commercial food packaged in unmarked/non-branded containers and bags
✘ Soft Drinks
✔ Drinks carried in a thermos – i.e. tea/coffee.
* Thermos will be checked by security
✘ Food in commercial packaging
✔ Sealed commercial bottled water in plastic bottles (up to 1.25L). Unsealed bottles must be empty when entering the venue and can be filled once inside at one of our water bubblers
✔ Juice and plain milk in small containers (up to 250mL). Seal must be unbroken
ALCOHOL AND TOBACCO
Alcoholic beverages must not be taken into or out of the Stadium. It is an offence for minors to purchase or consume alcohol or for persons to supply alcohol to minors. Alcohol may only be consumed in clearly marked areas of the Stadium.
Queensland Country Bank Stadium is a NO SMOKING venue! Under the Tobacco and Other Smoking Products Act 1998 (Qld) smoking is prohibited in all areas of the Stadium and its precincts. Patrons who smoke in the Stadium a) commit an offence against the Act, to which fines apply; and b) may be immediately evicted from the Stadium.
For more information, please view the Stadiums Queensland Tobacco Legislation webpage.
TICKETS AND TICKET SCALPING
The only official ticketing provider for Queensland Country Bank Stadium is Ticketmaster.
Patrons with tickets purchased at a concessional price must have available on entry into the Stadium, a proof of age card or other documents justifying such concession.
Patrons may not be admitted if their tickets are damaged or defaced or their tickets have not been purchased from an authorised ticket agent.
Ticket Scalping - patrons who have purchased tickets in a manner which in any way breaches section 30C of the Major Sports Facilities Act 2001 (Qld) may be refused entry to the stadium. For more information, please view the Stadiums Queensland Ticket Scalping webpage.
Still got a question? Contact us!
Getting To The Venue
Walking is the best way to access the stadium precinct. The precinct is a short walk from the CBD (approx.1.2km), walk via:
- Lowths Bridge (closed to traffic from TBC for this event) - north of the Stadium
- Central Park Bike & Pedestrian Pathways - north of the Stadium
- Little Fletcher Street Bridge - south of the Stadium
FREE EVENT BUSES
There is a free park and ride service operating from Lou Litster Park for this event. More detail will be available in 2021.
TAXI AND RIDESHARE
Taxi zone at Dean Street adjacent to Central Park
Rideshare zone at Morey Street or Flinders Street near Little Fletcher Street
Private courtesy bus pick up and drop off is in the Dean Street carpark
Drop off zones are located at Morey Street and Flinders Street
Road closures and changed traffic conditions will be in place, please utilise the specified drop off zones
Please note there is NO public parking at the venue.
REID PARK CAR PARKING
Make your visit to this event easy by pre-booking a parking space at Reid Park. Reid Park can only be access via pre-purchasing a parking pass via Ticketmaster which will be available when the event goes on sale. Timings for access will be confirmed closer to the event. Access is via Pit Lane on Saunders Street.
When available car parking tickets will be available HERE.
Please be patient and exercise caution when driving in and around the Stadium precinct pre, post and during events as large numbers of pedestrians will be present and changed traffic conditions will be in place.
- A dedicated accessibility zone for pick up and drop off is located on Pride Close at the southern entrance to the stadium.
- Allocation within the venue's accessible car park has been exhausted for this event.
COACHES AND MINI BUSES
Courtesy and private buses (no larger than 22 seats) are able to drop off in the Dean St Car Park.
Courtesy and private bus parking is available along Dean Street, across from Central Park. Patrons are to contact the venue via firstname.lastname@example.org and include the Event Name, date, registration details of the bus and contact details in the email. Passes are limited and not guaranteed until you have received an email confirmation in return.
ROAD CLOSURES AND CHANGED TRAFFIC CONDITIONS
Please note the following changed traffic conditions:
Lowths Bridge (Rooney Street) will be closed from TBC for this event until 90min after the event
Areas on Saunders St and Boundary Street around the stadium will be no right turn pre, post and during the event